1(877)729-9450Questions that New Customers Frequently Ask
About Exclusive and Affordable Papers
What Are the Reasons for Trusting ExclusivePapers.net?
This is not the first year we have been in the essay industry, and we work hard to meet students' academic requirements. We have passed a long way to become a leader, and our solid reputation is based on the years of professional and dedicated performance. We are absolutely devoted to providing customers with high-quality works and making sure that they always receive the best product within the set deadline.
How and When Can the Customer Contact Your Service?
Every customer can keep in touch with us through phone, email, or our live chat. As for the timing, we are available 24/7, so feel free to contact us whenever you need it.
Do You Have Any Discount Policies for Customers?
Yes, we offer our clients generous discounts. You can find more information on our discounts page.
Are Your Writers Professional Enough To Do This Kind of Work?
We hire writers only when they pass a series of tests. All our writers have a Bachelor, Master's, or Ph.D. degree. They are all native English speakers. Given the variety of academic disciplines and subjects, we have at least one writer for every academic field.
If the Paper Does Not Follow My Recommendations and Requirements, What Should I Do?
We hire only writers who are professional and attentive enough to follow your requirements word for word and produce an original paper from scratch. As such, cases, when customers do not like our papers, are very rare. However, if you still feel that something important is missing in your work, we will be happy to revise your paper for free. Please, send us a complaint or place a free revision of your work.
I Can't Extend the Deadline, So How Do I Know You Can Meet It?
We are very thorough with deadlines. Our system allows our customers to choose the deadline that best suits them. If we have doubts as to whether we can meet your deadline, then we will not accept your order. We work only on those orders, which we can finish on time.
Can I Have the Same Writer for My Paper?
Of course, you can always request your writer to do another paper for you. You simply need to inform our support representatives or refer to your order number so that our support representatives know who wrote your paper and who should be assigned to work on your current order.
How Safe Is My Personal Information with You?
Your 100% privacy and confidentiality are guaranteed. We will never disclose your personal information to a third party.
If I am Not Satisfied with the Final Paper, Can I Get a Refund?
We are proud to say that such cases are very rare for our company. Still, if you face such a problem, please, provide us with evidence, such as graded paper, and your request will be checked by our Refund Department within 3-4 business days.
What Are the Topics You Can Write-On?
We can write on any topic you currently study, and at any academic level, from high school to Ph.D. We employ the most talented writers, which means that we have a rich pool of experienced researchers and writers in almost every academic field. We can say that today, there is practically no topic or subject we could not handle.
How Do I Know That My Paper Is Not Plagiarized?
Many students are afraid of being accused of academic cheating. They also don't know how to avoid plagiarism in their works. With us, there is no need to worry about plagiarism because we provide 100% original papers only, so you will never find actual plagiarism in our works. Here, you should understand that no company can guarantee papers that are absolutely free from plagiarism since most papers require citations (direct or indirect), and checkers in most cases detect these parts as plagiarized. However, the difference is that this is invalid plagiarism, and this is the only plagiarism you can find in our papers. Thus, you can rest assured that with us, plagiarism will never be a problem for you.
What If I Don't Like the Finished Paper?
Our customers can ask for unlimited revisions for free within 48 hours. In other words, there is enough time for you to make sure that we fully comply with all your requirements and if not, ask for free revisions to polish the work. If your paper is finished, but you see that something needs to be improved, simply use the "Revision" tab in your personal account and explain to the writer what the problem is. Once you do it, the writer will start revising your paper.
How Do I Speak to the Writer, Who Is Writing My Paper?
Feel free to use our messaging system to speak to the writer working on your paper. You can send some additional information or recommendations, but try to do this at the initial stages of the writing. Ideally, all the requirements and necessary information should be provided at the time when the order is placed to avoid any further misunderstanding. Also, if you ask for a revision, you can monitor its progress. However, you are not allowed to exchange personal information with the writer.
I understood I don't need custom writing services now. Does your company allow customers to cancel paid orders?
There is no problem in canceling an order you have just placed because it is unlikely we have found the most suitable writer. Yet, please address our customer support representatives and explain your reasons behind the cancellation. Depending on your case, we will decide whether your order can be fully or partially compensated. If you want to know more details about our cancellation and refund policy, check the section related to a money-back guarantee.
Can I request to complete my assignment sooner?
Yes, however, we suggest that you stick to the deadline you specified when placing your order. Yet, we understand there may be various justifiable reasons for shortening the deadline. Therefore, you are allowed to make your order more urgent if you agree to compensate for the difference in days. Your writer will have to change the writing pace, not compromising the quality of the project. It is reasonable to pay a fee to speed up the process.
Does it take too long to find the most suitable writer?
The moment your order is verified, we begin searching for an expert knowledgeable in your sphere. Our agent looks through your requirements, briefly studies the topic, and matches these details with a list of available writers. Usually, it takes several hours to find a professional who can take up your research. We also have an urgent search option for papers with a tight deadline and try to assign a writer ASAP as the order has higher status (please check VIP services and writing quality levels for more information). In rare cases, it may be difficult to match a competent specialist with your project if your subject is atypically sophisticated. We will inform you if we encounter problems with the writer for your assignment. You can also check your order status on your profile to see whether the expert was assigned.
Can I choose the same writer for my subsequent orders?
Yes, you can make use of the option called "Preferred Writer". It entails regular cooperation with the same expert. It is reasonable to make a certain writer your specialist to maintain the same writing style. Although in some cases your favorite writer may not be available, we will do our best to match this very person with your orders.
